Shipping & Delivery Policy

1. Shipping Availability

Cherie Rue currently delivers within India only.

Shipping is available to Indian locations serviceable by our logistics and delivery partners.

• We deliver to eligible residential and commercial addresses across India.
• Delivery availability depends on courier coverage and the customer's postal or PIN code.
• Certain remote or restricted locations may not be serviceable.
• International shipping is not currently offered.
• Customers must provide a valid and complete Indian delivery address at checkout.

If we are unable to deliver an already paid order due to serviceability restrictions, we will notify the customer and arrange a refund of the amount paid for the unfulfilled order.

2. Order Processing & Dispatch

Orders are processed after successful payment confirmation and verification of product availability.

The dispatch period refers to the time required to process, prepare, pack and hand over an order to our shipping or logistics partner.

Please note that dispatch and delivery are separate stages. The delivery timeline begins only after the shipment has been dispatched.

Dispatch may be affected by:

• Product availability
• Order verification requirements
• Public holidays and non-working days
• High order volumes or seasonal demand
• Unexpected operational disruptions

If we anticipate a delay beyond the communicated dispatch estimate, we will provide an update and inform the customer of the available options.

3. Estimated Delivery Time

Once an order has been dispatched, delivery is handled by the applicable shipping or logistics partner.

The total time from placing an order to receiving it includes both processing and delivery.

Order Dispatch: 4–7 business days.

Delivery After Dispatch: 5–10 business days.

Estimated Total Time: Approximately 9–17 business days from successful order placement, subject to operational and courier-related circumstances.

Delivery timelines may vary depending on:

• Shipping destination and PIN code
• Courier partner availability
• Local transportation conditions
• Public holidays and non-working days
• Weather-related disruptions
• Unexpected logistics delays

All delivery timelines are estimates and do not constitute a guarantee of delivery on a particular date.

Any substantial delay or inability to fulfil an order will be handled in accordance with applicable consumer protection laws.

4. Shipping Charges

Shipping charges are calculated at checkout.

Applicable delivery charges are determined based on the shipping address, destination and available delivery services.

• Shipping fees are calculated before payment confirmation.
• Any applicable shipping charge will be clearly displayed during checkout.
• Customers can review the total payable amount, including applicable shipping charges, before making payment.
• Any promotional shipping offers, if introduced, will be subject to their displayed conditions.

Cherie Rue does not impose undisclosed shipping charges after an order has been confirmed.

5. Order Confirmation & Tracking

After a successful order, customers will receive an order confirmation through the website or the contact information provided at checkout.

Once an order has been dispatched, shipment tracking details will be shared through the customer's registered email address, where tracking is available.

Tracking information may include:

• Shipment or tracking number
• Courier partner information
• Shipment status updates
• Estimated delivery updates

Tracking information may take some time to become active after a parcel has been handed over to the courier.

If you do not receive an expected shipping update, please contact our customer support team.

6. Accurate Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please ensure the following details are correct:

• Recipient's full name
• House, flat or building number
• Street name and locality
• City and state
• Correct six-digit PIN code
• Active contact number
• Relevant delivery instructions

Incomplete or incorrect information may lead to shipment delays or unsuccessful delivery attempts.

If you need to change your address, please contact our team as soon as possible.

Address modifications may not be possible after dispatch and depend on the procedures of the delivery partner.

7. Delivery Attempts & Undelivered Orders

Our courier partners will attempt delivery using the shipping information provided at checkout.

A delivery may be unsuccessful for reasons including:

• Incorrect or incomplete address
• Unserviceable delivery location
• Recipient being unavailable
• Repeated unsuccessful delivery attempts
• Other courier-related restrictions

If a parcel is returned to its sender, our team will review the circumstances and communicate the available options.

These may include re-delivery or an applicable refund, depending on the circumstances and consumer protection laws.

Any additional re-delivery charges requiring customer payment will be communicated before proceeding.

8. Delayed Shipments

While we aim to meet our estimated dispatch and delivery timelines, occasional delays may occur due to circumstances beyond reasonable control.

If your order exceeds the communicated timeline, please contact:

contact@cherierue.in

Please include your order number, registered email address and a brief description of the concern.

We will review the shipment status and coordinate with the relevant delivery partner where necessary.

Where an order cannot be fulfilled, we will offer an appropriate resolution, including a refund where applicable under law.

9. Lost or Missing Shipments

If your order has not arrived within the estimated delivery period, please contact our customer support team.

To help investigate the issue, we may request:

• Order number
• Customer name
• Registered email address
• Shipping address
• Tracking details, if available

We will investigate the shipment with the delivery partner and communicate relevant updates.

If a prepaid shipment is confirmed lost before successful delivery, we will arrange an appropriate replacement or refund in accordance with applicable law and product availability.

10. Damaged or Incorrect Deliveries

We aim to ensure that all clothing products are prepared and packaged appropriately before dispatch.

If you receive a damaged, defective or incorrect item, please contact our customer support team promptly.

To help us assess your concern, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging, where relevant

We will review the issue and provide an appropriate resolution under our Returns, Refunds & Exchanges Policy and applicable consumer laws.

Customers are encouraged to retain the original packaging while the concern is being reviewed.

11. Multiple Items & Separate Shipments

Orders containing multiple clothing products may occasionally be dispatched in separate packages when necessary.

This may occur due to differences in product availability or fulfilment arrangements.

Where an order is split into separate shipments, the customer will be informed and relevant tracking details will be provided where available.

No additional shipping charges will be collected without the customer's prior agreement.

12. Order Cancellations Before Dispatch

If you wish to cancel an order, please contact our customer support team as soon as possible.

Cancellation eligibility depends on the order's processing status, our published cancellation conditions and applicable consumer protection laws.

Orders that have already been dispatched may need to follow the applicable return procedure instead.

Cancellation requests may be emailed to contact@cherierue.in .

Please provide your order number and the contact details used during checkout.

Full cancellation and refund conditions are described in our separate Returns, Refunds & Exchanges Policy.

13. Returns & Exchanges

Requests involving clothing returns, size exchanges, damaged products or incorrect deliveries are handled according to our published Returns, Refunds & Exchanges Policy.

Customers should contact our support team before sending any products back.

Return eligibility, exchange conditions, return shipping charges and refund timelines are governed by that separate policy and applicable consumer laws.

Our business correspondence address should not be treated as a return shipping address unless confirmed by our team.

14. Customer Support

If you need assistance with dispatch, delivery, shipment tracking or an existing order, our customer support team is available through the following channels:

Email:
contact@cherierue.in

Phone:
+91 83191 01001

Please include your order number and registered email address when making order-related enquiries.

15. Changes to This Policy

Cherie Rue may update this Shipping & Delivery Policy to reflect changes in our operations, logistics arrangements or applicable laws.

Updated information will be published on this page with a revised date.

Changes will not retrospectively remove rights relating to previously confirmed purchases.

16. Business Information

At Cherie Rue, we are committed to transparent shipping practices, clear customer communication and dependable order assistance.