Terms & Conditions

1. General Information

Cherie Rue operates as an online retailer offering clothing, apparel and related fashion products.

These Terms & Conditions apply to visitors, customers and other users accessing our website.

• Our products are offered subject to availability and the conditions displayed on the respective product pages.
• Customers are responsible for providing accurate information when placing orders.
• Use of the website must comply with applicable laws and these Terms & Conditions.
• Nothing in these terms is intended to exclude or restrict any consumer rights that cannot legally be excluded.

2. Eligibility to Use Our Website

By placing an order through Cherie Rue, you confirm that you are legally capable of entering into a binding contract.

• Customers must be at least 18 years old or have the involvement of a parent or legal guardian.
• You must provide accurate billing, shipping and contact details.
• You must use a payment method that you are authorized to use.
• You must not engage in fraudulent, unlawful or unauthorized activity.

3. Product Information & Availability

We aim to provide clear and accurate descriptions of the clothing and fashion products available on our website.

Product listings may include:

• Product names and descriptions
• Available sizes and colour options
• Product photographs
• Material and fabric information
• Product prices and applicable offers
• Stock availability
• Relevant care instructions

3.1 Product Colours

We make reasonable efforts to display product colours accurately. However, colours may appear slightly different depending on lighting, photography and individual screen settings.

These ordinary display variations do not affect your rights where a product is materially different from its advertised description.

3.2 Sizing & Measurements

Customers are encouraged to review the available size information before placing an order.

Measurements may have minor variations arising from normal manufacturing tolerances. Where available, product-specific measurements should be used when selecting a size.

3.3 Product Availability

All products are subject to stock availability.

If an ordered product becomes unavailable after purchase, we will contact the customer and offer an appropriate resolution, including a refund for the unavailable item.

4. Pricing & Taxes

Product prices are displayed on our website in Indian Rupees (INR), unless otherwise clearly stated.

• The applicable product price will be displayed before an order is confirmed.
• Applicable taxes and additional delivery charges, if any, will be disclosed during checkout.
• The final amount payable will be displayed before payment authorization.
• Discounts and promotional offers may be subject to eligibility requirements and published conditions.
• Prices may change for future orders without affecting confirmed purchases.

Where a genuine pricing error is identified before fulfilment, we may contact the customer to offer a corrected price or cancellation with a full refund of the amount paid.

We do not impose undisclosed charges after an order has been confirmed.

5. Order Placement & Confirmation

Orders can be placed through our official website by selecting the desired products and completing the checkout process.

5.1 Placing an Order

Before confirming an order, customers should review:

• Selected products and quantities
• Size and colour selections
• Shipping and billing details
• Applicable product prices
• Delivery charges and taxes
• The final payable amount

5.2 Order Confirmation

After successful order placement, customers will be provided with an order confirmation through the website or the contact details supplied during checkout.

Order confirmation does not override the need to verify successful payment and product availability.

5.3 Order Verification

We may contact customers to verify order details, clarify delivery information or resolve payment-related discrepancies.

Where an order cannot be fulfilled, we will notify the customer and arrange any applicable refund.

6. Payments & Transaction Processing

Cherie Rue accepts payments through the secure payment methods made available at checkout.

The availability of payment methods may vary depending on the payment service provider and transaction eligibility.

• Payments are processed through authorized third-party payment service providers.
• Customers must provide accurate and authorized payment information.
• A transaction is considered successfully paid only when payment confirmation is received.
• Failed, pending or declined payments do not automatically constitute completed purchases.
• Customers should contact our support team if an amount is debited without a corresponding order confirmation.

We may request information reasonably necessary to locate a transaction and coordinate with the relevant payment provider.

For payment-related assistance, contact contact@cherierue.in .

7. Shipping & Delivery

Orders are processed and delivered according to our published Shipping & Delivery Policy.

Delivery availability, applicable shipping charges and estimated timelines may vary depending on the destination, product availability and logistics arrangements.

• Customers must provide a complete and accurate shipping address.
• Dispatch and delivery estimates will be communicated through our shipping information and order updates.
• Shipment tracking information will be shared where tracking is available.
• Delivery may be affected by courier disruptions, weather, public holidays or other circumstances beyond reasonable control.
• Customers experiencing unusual delays should contact our support team.

Delivery estimates are not intended to remove any applicable consumer remedies for failure to fulfil an order.

Please refer to our Shipping & Delivery Policy for the complete details.

8. Order Cancellations

If you wish to cancel an order, please contact our customer support team as soon as possible at contact@cherierue.in .

Cancellation requests will be reviewed according to the order's processing status, our published cancellation policy and applicable consumer protection laws.

• Please provide your order number and registered contact information when requesting cancellation.
• We will communicate whether the cancellation can be completed.
• Orders already dispatched may need to follow the applicable return process instead.
• If we cancel an already paid order because it cannot be fulfilled, the amount paid for the cancelled order will be refunded.

Any applicable cancellation charges, restrictions and procedures must be disclosed before purchase and comply with applicable law.

9. Returns, Refunds & Exchanges

Returns, refunds and exchanges are governed by our published Returns, Refunds & Exchanges Policy .

Customers should review that policy before placing an order to understand the available remedies and applicable conditions.

9.1 Return Requests

Return eligibility may depend on the product, reason for return, condition of the item and applicable legal requirements.

Customers should contact our support team with their order details and supporting information where necessary.

9.2 Damaged, Defective or Incorrect Items

If a customer receives a damaged, defective or incorrect product, they should contact us promptly.

We will review the issue and provide an appropriate resolution in accordance with applicable law.

9.3 Refund Processing

Approved refunds will be processed through an appropriate payment channel, ordinarily the original payment method, subject to payment-provider requirements and applicable law.

Refund processing and bank credit timelines are described in our separate refund policy.

9.4 Exchange Requests

Exchanges, including requests relating to clothing sizes, are subject to the eligibility conditions published in our exchange policy.

Any restriction on exchanges will not override mandatory consumer rights relating to defective, incorrect or misdescribed products.

10. Promotional Offers & Discounts

Cherie Rue may introduce sales, promotional campaigns or special discounts.

• Offers are valid only during their stated promotional periods.
• Eligibility requirements will be communicated where applicable.
• Promotional prices and discount conditions will be presented clearly.
• Coupon codes may have product-specific or order-specific restrictions.
• Offers cannot be applied retrospectively unless explicitly stated.

Where a product is advertised at a reduced price, the relevant price information will be displayed in accordance with applicable law.

11. Customer Responsibilities

Customers using our website agree to:

• Provide accurate personal, contact and shipping information.
• Select the correct product, size, colour and quantity before completing checkout.
• Use payment methods that they are authorized to use.
• Avoid fraudulent transactions or misuse of promotional offers.
• Maintain the confidentiality of their account credentials, where accounts are available.
• Communicate respectfully with our support team.

12. Intellectual Property

Unless otherwise indicated, the website's original branding, logos, written content, layout and other proprietary materials belong to Cherie Rue or their respective rights holders.

Product images or other materials provided under licence remain subject to the rights of their respective owners.

Unauthorized reproduction, distribution or commercial exploitation of protected website materials is prohibited, except as permitted by applicable law.

13. Website Availability & Security

We aim to maintain a reliable and accessible online shopping experience.

However, our website may occasionally experience interruptions due to maintenance, technical issues or circumstances beyond our control.

We may temporarily restrict access to protect the website, prevent misuse or perform necessary maintenance.

Any interruption will not remove our obligations relating to orders, payments or refunds already due to customers.

14. Prohibited Activities

Users must not:

• Attempt unauthorized access to our website or systems.
• Submit fraudulent orders or false payment information.
• Interfere with website security or functionality.
• Introduce malware, harmful code or malicious scripts.
• Misuse personal information obtained through our website.
• Use our website for illegal or fraudulent purposes.

We may take reasonable action to prevent misuse, including restricting access or reporting unlawful activity to appropriate authorities.

15. Third-Party Services

Cherie Rue may use third-party providers for payment processing, website functionality, order communications and product delivery.

Some services may be governed by additional terms or privacy policies maintained by the relevant providers.

We remain responsible for our own obligations toward customers in accordance with applicable consumer laws.

16. Limitation of Liability

Cherie Rue aims to provide accurate information, reliable customer support and fair resolution of order-related issues.

To the extent permitted by applicable law, we are not responsible for losses arising solely from events beyond our reasonable control or from unauthorized misuse of our website.

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited.

In particular, these terms do not restrict customers' statutory rights concerning defective goods, unfair trade practices, refunds or other consumer remedies.

17. Privacy & Data Protection

Personal information collected through our website is handled in accordance with our published Privacy Policy and applicable data protection requirements.

By using our website, customers acknowledge the availability of our Privacy Policy.

Where specific consent is legally required for personal data processing, such consent will be requested separately.

Privacy-related enquiries may be sent to contact@cherierue.in .

18. Customer Support & Grievance Redressal

We aim to address customer enquiries, complaints and order-related disputes in a fair and timely manner.

Customers may contact us regarding:

• Order status and fulfilment
• Payment or transaction issues
• Shipping and delivery concerns
• Returns, refunds and exchanges
• Damaged or incorrect products
• Website or privacy complaints

Customer Support Email:
contact@cherierue.in

Customer Support Number:
+91 83191 01001

For formal consumer complaints, customers may also refer to our dedicated Grievance Redressal page for the applicable complaint procedure and grievance officer details.

Complaints will be handled in accordance with applicable consumer protection laws.

19. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the applicable laws of India.

Customers are encouraged to contact our support team first so that we can attempt to resolve complaints or disputes amicably.

Where a dispute cannot be resolved directly, customers retain the right to approach the appropriate consumer commission, court or competent authority under applicable law.

Nothing in these terms restricts statutory consumer rights or legally available dispute-resolution remedies.

20. Changes to These Terms

We may revise these Terms & Conditions to reflect changes in business operations, website features or applicable legal requirements.

Updated terms will be published on this page with a revised date.

Material changes will not retrospectively remove rights or obligations relating to previously confirmed purchases.

We encourage customers to review these terms when making future purchases.

21. Business & Contact Information

For questions regarding these Terms & Conditions or our products and services, please contact:

Thank you for choosing Cherie Rue. We appreciate your trust and look forward to serving you.